Why am I experiencing issues with merging calls on Verizon?

We are aware of the merging issues that a number of our Verizon users are experiencing when trying to record calls with TapeACall. Verizon has confirmed that this is an issue on their end, and they are working on finding a fix for this issue. Unfortunately, we do not have an estimated time for a resolution. As a temporary solution, please follow the steps below:

  1. Uninstall TapeACall from your iPhone.
  2. Once uninstalled, go to Settings > General > Reset. Tap Reset Network Settings then tap Reset Network Settings to confirm.
  3. Re-install TapeACall.
  4. Run a test recording to confirm you no longer have any issues.

We greatly appreciate your patience and cooperation as Verizon is working on a resolution for this problem! 

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