I receive an error message that says Call Recording is Currently Unavailable. What should I do?

This issue happens whenever the TrapCall access number cannot recognize the phone number that is calling it.

To solve the issue, feel free to carry out the following suggestions as they should help:

  • Make sure the number you're using to call is the one used to activate your TapeACall account. From the app, you can check this information in Settings > Account > Phone number.
  • Make sure Show Caller ID is enabled on your device.
    iOS 👉
    Go to Settings > Phone and make sure Show My Caller ID is enabled. 
    Android 👉 Go to the Phone/Dialer app and select Menu in the top right corner (3 vertical dots). Then go to Settings > Call Settings > Additional Settings > Caller ID > Show Number. This needs to be enabled so that our access number can recognize your phone number.

If the issue persists, try performing a fresh install of the app by following these simple steps:

⚠️ If you changed your phone number, TrapCall will non recognize the new number and will return the error message. To solve this, don't hesitate to reach out to us at support@tapeacall.com to update the phone number in our system.

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